FAQs
- What's the difference between Highspeed and Broadband?
- What is DSL?
- What is Wireless Internet Access?
- Will Wireless or DSL tie up my phone line?
- My laptop already has a wireless card installed. Do I need anything for Wireless Internet?
- Can I use my laptop with Wireless or DSL?
- Do I need a landline telephone for Wireless? DSL?
- Does Dial Up tie up my phone line?
- What are my options to pay my bill?
- Do you charge for Tech Support?
What's the difference between Highspeed and Broadband?
The term "highspeed" is the definition of the word "Broadband." These terms mean the same thing. Wether you go with our Wireless or DSL connection, you will get a fast, reliable Internet connection.
What is DSL?
DSL stands for Digital Subsriber Line. It is a broadband technology that enables high-speed Internet access to a home or business over a standard telephone line without occupying your existing telephone line.
What is Wireless Internet Access?
Wireless Internet access is highspeed Internet and is a local area network (LAN) run by radio waves rather than wires. We have 18 Wireless Access Points and in order for you to be able to get Wireless, you have to have a clear line of sight (LOS) from your house to the Access Point. Wireless Internet access is broadcast from the central hub which is a hard-wired device that actually brings in the Internet connection. The hub, located at the main computer system or server, broadcasts Internet connectivity to clients, which is basically anyone within “hearing” range.
Will Wireless or DSL tie up my phone line?
No. Wireless is free of any lines to the home and DSL uses frequencies that are not used by a voice telephone call. You can talk on the phone and be online at the same time.
My laptop already has a wireless card installed. Do I need anything for Wireless Internet?
Yes, you need us to install an antenna. Wireless cards in laptops are generally low-powered and shortrange. They are too weak and do not deliver the reliability a properly installed external wireless radio(antenna) provide. A physcial Ethernet line is run from that antenna to your computer.
Can I use my laptop with Wireless or DSL?
Yes, you can. You will have to create a wireless network in your home. To do this, you will need to pick up a wireless router (not provided). Most come with install disks and easy instructions. We do not charge extra on your monthly bill for this and we do not carry routers. You can get one of those at just about any store that sells electronics. While we do not endorse any specific brand, most of our employees and customers have had luck with Linksys brand routers.
Do I need a landline telephone for Wireless? DSL?
You DO need a landline telephone for our DSL. You do NOT need a landline phone for Wireless.
Does Dial Up tie up my phone line?
What are my options to pay my bill?
You can pay your bill through the mail, in person at our office, or over the phone using a Credit Card.
Do you charge for Tech Support?
No! Tech support is provided locally for free, 24/7.
